Feedback

FEEDBACK POLICY OF VELLAMO, ICE AGE WATER

There might be cases, that VELLAMO Ice Age Waters not meet your expectations or you have good experiences to share with us. Whenever you notice any findings or want to give any kind of feedback, please let us know. We are committed to learning from your experiences as it will help us to continually improve our product quality we deliver.

VELLAMO has a systematic approach to resolving feedback as follow:

1. SEND FEEDBACK

If you are not satisfied with our product that we have delivered to you, please give us feedback about it immediately, taking into account the following points:

  • your name and contact details;
  • a description of the feedback as accurate as possible, including product information and batch information;
  • details of any steps you have already taken to resolve the feedback;
  • pictures of the damaged product;
  • copies of any documentation which may be relevant.

Please send your Feedback to feedback@vellamo.com.

2. EVALUATION

Based on the information, we will consider to which address we can forward your feedback, so that the relevant department of Vellamo can investigate and process your complaint as soon as possible.

We are committed to resolving your feedback within a timely manner.

3. RESPONSE

We will keep you informed about the progress of the process. If you need support, please send e-mail to feedback@vellamo.com. Once we have finalised the response, we will update you with a final summary of the case and possible corrective actions.

Feedback report

Your name and contact details:

Description of the feedback

Mineral Water
Spring Water
Story
Sustainability
Shop
Contact
Feedback
Cookie Policy
Privacy Policy
Terms and Conditions
10 000 years of water shaped by stone.
Facebook-f Instagram Youtube

Copyright 2021 © All rights Reserved. Privacy Policy.